Product questions
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Contact Us
VELORIVY · INFORMATION
A question before you travel? Email service@velorivy.com or use the contact form below. Include your order number when asking about an existing purchase.
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Orders and tracking
Include your order number and the email used at checkout. Never send card details.
Returns and damaged items
Email before sending a return. Describe the issue and include photographs when relevant.
Return requests
Request a return within 30 days of delivery. Wait for return instructions before sending a parcel to the company address. Please see the Return Policy for eligibility, postage and refund timing.
Business contact
Shenzhen Blue Ocean Leap Technology Co., Ltd.
Owner: Zhang Ning
Room 431, 4th Floor, Building 7, Mengliyuan Industrial Zone, Yousong Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, Guangdong, China
Email: service@velorivy.com