Privacy Policy

VELORIVY · INFORMATION

Effective October 29, 2026. Shenzhen Blue Ocean Leap Technology Co., Ltd., operating Velorivy, is responsible for the personal information described here. Contact service@velorivy.com or write to Room 431, 4th Floor, Building 7, Mengliyuan Industrial Zone, Yousong Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, Guangdong, China.

Information we collect

We receive contact and delivery details, order and transaction information, customer service correspondence and marketing preferences that you provide. Shopify and the payment services used at checkout process payment information; do not email full payment card details. Device, browser, approximate location, interaction and cookie information may be collected when you use the store. We also receive transaction and delivery updates from service providers.

How information is used

We use information to operate the store, process and fulfill orders, provide support, handle returns, protect against fraud, comply with legal obligations and improve the shopping experience. Where required, marketing is based on your consent or another lawful basis. We do not claim that specific advertising pixels are active without checking the store configuration.

Service providers and disclosures

Information is shared as needed with Shopify, payment processors, shipping providers, customer support and technical providers that help operate the store. Providers process data for their applicable services. We may disclose information to comply with law, protect rights, investigate misuse or complete a lawful business transfer. We do not publish your order or contact details.

Cookies and your choices

Necessary cookies help the store and checkout function. Optional analytics or marketing cookies, when configured, depend on the consent choices applicable in your region. Use the store's privacy controls where shown, browser settings and the Privacy Choices page. Marketing emails include an unsubscribe option. You may also email us to change your preferences. Blocking necessary cookies can affect checkout.

Retention and international processing

We retain information for as long as needed for orders, support, accounting, legal obligations and legitimate operational purposes, then delete or anonymize it where appropriate. Retention varies with the record and legal requirements. Information may be processed in China and in other countries where Shopify and service providers operate. Where legally required, appropriate transfer safeguards apply.

Security and children

We use reasonable organizational and technical measures, but no online service can guarantee absolute security. This store is not directed to children and we do not knowingly collect children's data for marketing. A parent or guardian who believes a child provided personal information should contact us.

Rights, requests and complaints

Depending on your location, you may have rights to access, correct, delete or obtain a copy of information, object to or restrict certain processing, withdraw consent or opt out of applicable data uses. Send requests to service@velorivy.com. We may need proportionate verification before acting. Authorized agents may contact us with evidence of authority. We will not discriminate for exercising applicable rights. You may complain to the relevant supervisory authority.

Updates

We may revise this policy when services or legal requirements change. The effective date indicates the latest revision. Material changes will be communicated as required.